To say that Office 365 gives you plenty of options, would be an understatement. In today’s blog we’ll take a look at what options are available for Businesses and what some of the differences are. First, let’s take a look at what options you have:
Can you mix and match the options? The short answer is yes, however, for the best answer possible give us a call and we can talk you through what options make the most sense and why. For examples, some users can even take advantage of a light weight account called a Kiosk plan which could be even cheaper.
Are there differences in support?
Yes, a key difference in the plans centers around 24/7 Support. The Enterprise plans cover all issues; however, the Business plans only cover: Critical Issues.
Let’s take a look at how Microsoft defines critical issues. Only your organization can decide if not having phone coverage is worth it or not for high level issues. That single user could be the owner / CEO.
| Severity Level |
Operations and Support Description |
Examples |
| Sev A (Critical) |
One or more services aren’t accessible or are unusable. Production, operations, or deployment deadlines are severely affected, or there will be a severe impact on production or profitability. Multiple users or services are affected. |
|
| Sev B (High) |
The service is usable but in an impaired fashion. The situation has moderate business impact and can be dealt with during business hours. A single user, customer, or service is partially affected. |
|
Is Office Any Different?
Yes, the version of Office in the business plans does not include Access or some of the pre-installed components to make items like data loss prevention and rights management work.
I have terminal server in my environment, does that matter?
Enterprise Plans support a terminal server environment whereas the Business plans do not support a terminal services environment.
Are there any hidden gotchas?
Hybrid configurations and On-Premises are supported in the Enterprise plans only. Business plans do not support either the hybrid or On-Premise options. So, users of the Business plans would only be allowed to deploy the technology in the cloud.
Keep these differences in mind as you plan out your cloud strategy and what plans make the most sense for your company. For a more comprehensive listing of additional support offerings that are offered with the Business Plans please see the link here. Or drop us a line to discuss your options!
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