Service Desk / Help Desk

We'll Support Your Workforce - 24 Hours a Day, 365 Days a Year

The belief that the service desk is at the heart of effective IT service management is the core of our business. Organizations of all sizes rely on Interlink Cloud Advisors to support their workforce, 24 hours a day, 365 days a year.

Our Flexible, Packaged Help Desk Solution

The Service Desk is designed to be a flexible solution that can be packaged to meet the needs of your organization. With deep experience in supporting business critical systems, the Interlink service desk team is fully aware of the importance of providing swift, effective support and resolving any issues promptly to avoid downtime and loss of business.

Using industry standards, combined with our experience in established best practices of IT services, we save our customers money and simultaneously improve service levels. We understand that every minute of downtime impacts business productivity. Each step in our service desk process is designed to get end users' issues addressed quickly. Focused on proactive planning, our service desk support teams work to prevent incidents before they happen. We follow ITIL practices, an International standard for support and IT service delivery (www.itil.org), to help our customers move beyond reactive incident management into request, problem, configuration and change management, which drives higher levels of IT performance.


SERVICE LEVELS

We will help you find the plan that fits!

Silver

Monitor

  •   24x7x365 System monitoring - helps find concerns before they become issues and respond quickly when there is a problem
  •   Preferred rates and response times for remediation

Gold

Monitor & Patch

  •   All Silver benefits included
  •   Automated system patching - stay secure and improve uptime by regularly deploying updates to system and antivirus
  •   24x7 Remote Support
  •   Escalated Microsoft Support

Platinum

Monitor, Patch, Maintain

Interlink takes on full responsbility with a defined service level agreement (SLA) and uptime associated with it.

  •   All Gold benefits included
  •   Interlink provides for a 99.9% uptime guarantee
  •   No surprise bills - whatever attention is needed on the servers will be handled and included in the cost
  •   Interests are aligned - Interlink is paid when the infrastructure is up and running
  •   Guaranteed fastest response - 2-hour SLA for critical issues 24x7x365