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Interlink Cloud Blog

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All content provided on this blog is for informational purposes only. The owner of this blog makes no representations or warranties regarding the information from our partners or other external sources.
Matt Scherocman

Office365 Voicemail and Exchange Messaging in Action

Several posts ago, I did a short review of Exchange online and Lync online. During that time we discussed another soon-to-be-revealed post, reviewing the capabilities of Office365 and Unified Messaging. So, let’s get right down to it!

First – What does it get you?
1. Obvious – voicemail through Exchange – using SIP gateways configured to connect to UM online.
2. Faxing – Yes, you can have an on premise fax solution, with SIP capabilities or compatible with exchange, along with a gateway. However, most providers doing Exchange 2010 UM integration for faxing support Microsoft SIP, some are even Virtual Machines.
3. Outlook voice access – Perhaps the most critical to some of us!!!
4. Missed call notifications.

Configuring – If you’ve configured Exchange UM on premise, you have an immediate advantage. Very simple:

Note that we can set the dial play URI type, this includes SIP URI, and the preference of most, E.164.

So, we have configured our UM dial plan. Now let’s get our gateway in place. The gateway will be the interface between either your standard POTS based PBX or another IP PBX. There are many gateways out there that can do SIP/TLS in a supported fashion with Microsoft.

Now, configure your respective gateway based on the new UM IP gateway configuration – The following will be generated for configuration:

Note here is where Microsoft is giving you the SIP forwarding address. This will assist you in configuring your SIP gateway. Seems easy enough, but depending on the device you use and your unique situation, as well as the general IT principle, nothing is ever as easy as it looks. Fortunately, we can troubleshoot!

Now, let’s not forget we have to set an auto-attendant up. For SIP and E.164, keep in mind you must configure this for the E.164 extension type. See the configuration options below:

Also – If you are using E.164 or telex you will need at least one UM Hunt Group:

Get stuck? Well you can check call logs, and user logs right from the Exchange online console:

Very familiar look and feel, however the architecture of this is key. It’s great to show you what it is capable of doing, but to get it functioning is based on your situation. However, the one thing that doesn’t change regardless of where you are, is that  you must understand the concepts and technologies that power this experience. For many of us, telephony integration into systems is new because we are systems, but there are also some of you out there that decided to learn core infrastructure. With systems and infrastructure knowledge, you begin working toward understanding the Microsoft Lync, and Exchange PBX solutions, and how online ports those into hosted integration.

Hope this was a helpful post, more to come soon!

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Matt Scherocman

What is Versionless?

Versionless software is software that is always up to date with incremental improvements.  Microsoft has flipped the coin.  Clients used to have to wait for functionality to be available in the cloud.  Now the cloud gets the functionality first and on premise comes later.  This change is tremendous for clients.  The number one obstacle that clients have told me to utilizing new software is the deployment.  Now in the cloud, Microsoft takes care of that deployment and keeps the product up to date.  From the slides you can see their commitment to the cloud and how much functionality is being released on a regular basis. The 2013 graphic was produced in the late summer time frame so it doesn’t include new functionality like encryption included in the E3 plans that came out later in the year.
What we've delivered 1

What We've Delivered 2

 

This posting is provided “AS IS” with no warranties, and confers no rights.

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Matt Scherocman

What Data Security and Compliance is Built into Office 365?

Security is at the heart of Office 365.  Here are some great bullet points from a recent Microsoft blog listing.  Check out the full article here:  http://blogs.office.com/b/office365tech/archive/2013/10/23/cloud-services-you-can-trust-security-compliance-and-privacy-in-office-365.aspx
Built-in capabilities

    • Physical security - We monitor our data centers 24/7 and we have technologies and processes to protect our data centers from unauthorized access or natural disasters
    • Security best practices -We use best practices in design like Secure Development Lifecycle and operations like defense-in-depth to keep your data secure in our data centers
    • Data encryption - Every customers' email content is encrypted at rest using BitLocker Advanced Encryption Standard (AES) encryption
    • Secure network layer - Our networks are segmented, providing physical separation of critical back-end servers from the public-facing interfaces at the same time our Edge router security detects intrusions and signs of vulnerability
    • Automated operations like Lock Box processes - Access to the IT systems that store customer data is strictly controlled via lock box processes. This access control mechanism is similar to a system where two people have to turn the key for an action to be allowed.

Compliance

    • Independently Verified - Third party audits verify that Office 365 meets many key world-class industry standards and certifications
    • Control framework - We follow a strategic approach of implementing extensive standard controls that in turn satisfy various industry regulations. Office 365 supports over 600 controls that enable us to meet complex standards and offer contracts to customers in regulated industries or geographies, like ISO 27001, the EU Model Clauses, HIPAA Business Associate Agreements, FISMA/FedRAMP
    • Comprehensive Data Processing Agreement - Our Data Processing Agreement comprehensively addresses privacy and security of customer data, helping customers comply with local regulations

Privacy

    • No Advertising - We do not scan email, documents, build analytics or data mine to build advertising products. In fact, we do not use your information for anything other than providing you services you have subscribed for.
    • Data Portability - As an Office 365 customer, your data belongs to you, and you can export your data at any time with no restrictions. We act only as a data processor and provider of productivity services, not as a data owner
    • Notice and Consent - When we act upon your data, we let you know why and we ask for permission in advance or redirect any inquiries to our customers unless legally prevented to do so.
    • Breach Response - We have strong, tested and audited processes to inform you if there is a breach and re-mediate issues if they occur.
    • Data Minimization - We strive to minimize the actual amount of customer data that our internal teams have access to.


This posting is provided “AS IS” with no warranties, and confers no rights.

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Matt Scherocman

What Reports Does Microsoft Have Available For Monitoring Skype for Business Usage?

Microsoft has NEW Lync Reporting in Office 365.

These reports help you to visualize lync usage throughout your business.

Follow the link below for more information:

http://blogs.office.com/b/office365tech/archive/2013/10/03/visualize-lync-usage-for-your-business-with-new-reports.aspx

This posting is provided “AS IS” with no warranties, and confers no rights

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Matt Scherocman

What Are The Different Options for Microsoft Office?

 

The following chart highlights the differences/similarities between Microsoft Office Products, to help you better understand what product will best fit your needs.


 b2ap3_thumbnail_office-365-versions-2.PNG_20140414-190552_1.jpg
 
For more information on each, please see the links below:
Traditional Office Pro
Office 365 Pro Plus
Office Web Apps
Office Mobile


 This posting is provided “AS IS” with no warranties, and confers no rights.

 

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Welcome to the Interlink Cloud Blog

All content provided on this blog is for informational purposes only. The owner of this blog makes no representations or warranties regarding the information from our partners or other external sources.