Interlink Cloud Blog

Interlink Cloud Blog

Welcome to the Interlink Cloud Blog

All content provided on this blog is for informational purposes only. The owner of this blog makes no representations or warranties regarding the information from our partners or other external sources.
Max Donaldson

Microsoft Kaizala | Reasons your Firstline Workers will Love This Simple & Secure Mobile Chat App for Work

Microsoft-Kaizala

See what Microsoft Kaizala is, how you get it, and how it’s different from Microsoft Teams

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A common struggle for organizations is figuring out the best way to bridge the gap in communication between corporate offices and their firstline workers – the people who work in service or task-oriented roles across a variety of industries such as retail, hospitality or manufacturing. Oftentimes, associates in these roles want a more convenient and secure way to connect with their team, view company resources, and manage their schedules or shift changes. As a solution, Microsoft has developed Kaizala – the messaging app that brings unique capabilities to Microsoft 365, with its ability to connect and engage people both inside and outside of an organization’s directory – including contract workers, vendors, partners, suppliers, and customers.

Sound a little familiar? Microsoft Teams already offers features like instant chat, mobile applications, and even Shifts for firstline workers, so why do you need a Kaizala integration at all? Kaizala was designed to complement Teams – which is why Microsoft recently announced they would be delivering Kaizala capabilities into Microsoft Teams as part of an integrated offering. Read on to learn more about Kaizala, including what it is, how you get it, and how it's different from Teams...

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Aaron Seals

New Ways to Empower & Connect Your Firstline Workers with Microsoft Teams

firstline-workers---teams

Microsoft Teams has introduced three new ways to help organizations grow by improving the way their firstline workers become digitally connected.

Are your firstline workers valued, connected and empowered in your organization? If not, that may be the factor holding your company back from further annual growth. Firstline workers are people who work in service or task-oriented roles across a variety of industries such as retail, hospitality or manufacturing. Empowering these workers with the digital tools and platforms they need to serve customers, share information and improve productivity creates competitive advantage. Studies have shown that organizations that empower their firstline workers receive huge benefits. Firstline workers consist of more than two billion people worldwide but they are often overlooked in the majority of organizations. However, according to this Forbes & Microsoft Insights study, when firstline workers are given full technology capabilities, greater autonomy and higher levels of information sharing, the company is three times more likely to be a high-growth company. More than 80% of companies see higher levels of customer satisfaction and higher levels of job satisfaction among employees when their firstline workers are digitally connected.

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Welcome to the Interlink Cloud Blog

All content provided on this blog is for informational purposes only. The owner of this blog makes no representations or warranties regarding the information from our partners or other external sources.