IT projects are notorious for their high failure rate. It’s estimated that up to 70% of change initiative projects fail to deliver their desired results – but why? The main aspect of these failures is due to poor change management planning and little to no end-user adoption – most organizations put new practices and technology before their people.
Why is the adoption of new technologies so important? The way technology is deployed often leaves a lot to be desired. It can be difficult for employees to adopt new technology when roll-out plans are technical only in nature, information about the new tool isn’t disseminated properly, or the technology is simply dumped on staff without further explanation – when employees don’t understand new technology or why it is being imposed, they tend to reject it. Often, employees have been using the same tools for years and have their own habits. Creating desire through adoption training and planning can help your employees to really understand how these new technologies can help them in their daily workday and make things easier – therefore, your organization can make the most out of its investment.
One of the most under-utilized solutions is Office 365 – while it has so much to offer, most organizations do not properly train their staff on all the tools that are available to them. Office 365 is a rapidly growing technology platform for enabling collaboration. It offers great features such as security, reliability, Microsoft Office 365 apps, and SharePoint Online which is why it is a great platform for many organizations. However, the vast majority of tools in the Office 365 App Launcher are underused – and that’s if they’re used at all. The problem here is that there has not been an emphasis placed on ensuring Office 365 adoption.
According to a study done by the analyst Forrester, successful Office 365 adoption can give you an ROI of 162% within three years. When an organization uses Office 365 to its full potential, there can be significant benefits. Businesses can save money with the added benefit of increased employee productivity and employees can easily access all Office 365 services, tools or applications through one cloud-based entry point wherever, whenever they need to get work done boosting efficiency and productivity.
However, when looking at Office 365 in a 2016 Cloud Adoption Study done by a cloud security consultancy, it found that usage of many Office 365 apps is significantly lower than what would be required to achieve the levels of ROI that Forrester found. For example, in companies with over 100 employees, only 18.6% of staff regularly use OneDrive for Business, 10.1% use Skype for Business (and Teams is even lower), and just 1.2% actively use Yammer.
When your employees are not using Office 365 to the fullest, you miss out on the benefits you were looking for. Organizations see a significant increase in productivity and other major benefits when they migrate to the cloud. This is because they have placed an emphasis on change management – when adopting Office 365 successfully embedding change should be at the forefront of any project.
Here at Interlink, we’re experts in help organizations develop user adoption methodologies that can help identify an effective strategy for maximizing end-user adoption to make the most out of your investment, before, during or after you start your project.
When starting a new project or implementation, adoption and change management should be a top priority – so where do you start? How can you drive faster, sustainable and effective O365 adoption?
Define your strategy and core objectives of the project – true adoption will need a clear understanding of the business outcome. What are the challenges or pain points you are aiming to overcome? Often, employees have different goals, pain points, and ideas of what success can look like. When expectations match up, adoption is more likely to be successful.
Leadership is the key driver of relationships, innovation, and productivity in your business. Appointing leaders or “power users” and educating them on the benefits of Office 365 can help to spread the full capabilities of O365 within your organization.
Build a training strategy with a mix of emails, workshops, training tutorials, and a readily available “resource center” so that your employees always have something to reference.
Fostering awareness of Office 365 helps in creating a “buzz” around the new product or technology. Awareness programs can motivate and inspire employees about the business value that Office 365 tools can provide – show employees how these tools will benefit them in everyday processes.
We know that change can be a lot to handle – especially when it involves changing processes and enforcing new technology throughout an organization. If it seems like too much to do on your own, Interlink is here to help.
A Customer Immersion Experience (CIE) is a great way to help your leadership try out new technology and see how it could benefit them in their daily work routines. Interlink is CIE certified so we are trained to help your team adopt technologies and see how they work in your environment. We can facilitate modern workplace CIEs for Teams or Office 365, Security CIEs or Azure CIEs.
Interlink can also work with your organization to develop and carry out a plan that is customized to your business’s specific needs. We will work with your organization to ensure you’re making the most out of your investments.
The first step to a successful adoption plan is envisioning what success will look like for you and your business – what is the end goal? Interlink helps guide your organization to develop a success plan and prioritize your goals as a business, to properly visualize what successful adoption will look like. Having a clear goal to work towards is the best way to ensure your entire company is on the same page.
Defining scope and objectives is the next step. What is the desired change? Why is the change needed? How will the change be implemented? Who will be impacted? Interlink will help your organization answer these questions to define your adoption strategy to optimize results.
Identifying and prioritizing scenarios – this is the step where your employees will experience the value of the new technology and how it will impact their daily work schedules. Interlink will help you discover the more important or valuable capabilities specific to your organization, and then describe and illustrate the different ways to use the new capabilities – specifically how it can streamline processes, make work more productive, easier and/or efficient. Discover which processes can be automated, and what functionality would have the most impact on your business.
The last step is to develop a detailed success plan(s). This will include developing stakeholder engagement, internal communications, training plans, how your organization will measure success, and reinforcement of all the above. The most important part of this step is developing training plans and how your end-users will learn the new technology – Interlink can help with introducing effective training videos to your employees on a variety of tools.
There’s a lot of planning and strategizing that goes into a successful adoption and change management process and we know it can be challenging when deciding where to start. Have more questions? Need to get started with adoption now?
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