Interlink Cloud Blog

Interlink Cloud Blog

Welcome to the Interlink Cloud Blog

All content provided on this blog is for informational purposes only. The owner of this blog makes no representations or warranties regarding the information from our partners or other external sources.
Matt Scherocman

What are the Differences Between Skype for Business Basic and Full Client?

Here’s a breakdown of the differences between Lync basic and full client:  

Lync 2013 Basic is a downloadable client for customers who have a licensed, on-premises Lync Server 2013 deployment and customers who subscribe to a Microsoft Office 365 plan that does not include the full Lync 2013 client. The Lync Basic client includes enhanced presence, contacts, instant messaging (IM), Lync meetings, and basic voice functionality.

Features not supported in Lync Basic include multiparty video, OneNote integration, virtual desktop infrastructure (VDI) support, skill search, recording, Enterprise Voice features, and advanced call handling (for example, call forwarding and Team Call). For details, see Client Comparison Tables.

 http://technet.microsoft.com/en-us/library/gg398996.aspx

This posting is provided “AS IS” with no warranties, and confers no rights.

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Sarah Bunt

What New Features Have Been Added to Skype for Business Mobile?

The latest release of Lync mobile includes a number of new features – first, Lync Mobile now provides the ability to view uploaded PowerPoint presentations from your Windows Phone or iOS device. While Lync Mobile has previously allowed users to view shared desktops, this new functionality allows Mobile users to view PowerPoints that have been uploaded to take advantage of functionality such as Q&AS and imbedded multimedia files.

A screenshot of the shared PowerPoint as it would be viewed from a Windows Phone is below:

b2ap3_thumbnail_lync-blog-graphic1.png

Other new features allow Windows Phone users to control Lync using voice commands. This is helpful if you, like me, often use your phone to join Lync meetings while driving. Instead of searching through your phone, now all you need to do is hold down the home key and say “Lync, join my next meeting” or “Lync, join my current meeting”. Note this added functionality is for Windows devices only.

There is also a new GUI for Lync on iOS 7 devices:

b2ap3_thumbnail_lync-mobile-blog-2.png

The full press release can be found here

 

This posting is provided “AS IS” with no warranties, and confers no rights.

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Matt Scherocman

Skype for Business Server Licensing – A Hidden Gem

As we are working with clients on deploying Lync in their environment, there can be a number of different server roles engaged.  These can include conferencing servers, monitoring servers, front end, back end, and mediation servers.  One advantage of deploying Lync is that the current licensing rules allow for these additional software roles to be run without purchasing additional server licenses.  One suggestion, buy the Enterprise version to give yourself the most flexibility.

 From Microsoft’s Product Use Rights Guide:

Running Instances of the Additional Software.  You may run or otherwise use any number of instances of the additional software listed in the table below in physical or virtual OSEs on any number of devices.  You may use those instances only with the server software.  Use of any instance with the server software may be indirect, through other additional software, or direct.

 

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Matt Scherocman

Integrated Audio Conferencing to Skype for Business Overview

Clients are loving the integrated audio conferencing options of Office 365.  Lync provides great client-to-client audio and video.  This is excellent when your entire team is at their desks.  Yet, some of the most critical times are when there is a participant on the road.  Maybe it is getting your pricing team together to discuss an important client while  the sales representative is at the client site.  Maybe it is when the President is driving to meet your largest client and needs a last minute set of data.  For these times, our clients have found tremendous benefit from integrated audio conferencing.  It allows participants to join via any phone, to an 800 number, and hear the same audio being shared on the Lync connection.  The best part is that the per minute costs are low, about $.06 per minute and only the participants that are joining over the traditional phone network are charged for the conference call.

Traditional Audio Conferencing:


One hour sales meeting once per week with 20 people


(60 minutes x 52 weeks x 20 people ) 62,400 minutes at .05 cents per minute = $3120


Integrated Audio Conferencing:

80% of the sales reps join via the client

(60 minutes x 52 weeks x 4 people ) 12,480 minutes at .06 cents per minute = $749

Want to see how it works?  Check out this video from Intercall.


http://www.brainshark.com/intercall2007/audiointegration

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Matt Scherocman

Office365 Voicemail and Exchange Messaging in Action

Several posts ago, I did a short review of Exchange online and Lync online. During that time we discussed another soon-to-be-revealed post, reviewing the capabilities of Office365 and Unified Messaging. So, let’s get right down to it!

First – What does it get you?
1. Obvious – voicemail through Exchange – using SIP gateways configured to connect to UM online.
2. Faxing – Yes, you can have an on premise fax solution, with SIP capabilities or compatible with exchange, along with a gateway. However, most providers doing Exchange 2010 UM integration for faxing support Microsoft SIP, some are even Virtual Machines.
3. Outlook voice access – Perhaps the most critical to some of us!!!
4. Missed call notifications.

Configuring – If you’ve configured Exchange UM on premise, you have an immediate advantage. Very simple:

Note that we can set the dial play URI type, this includes SIP URI, and the preference of most, E.164.

So, we have configured our UM dial plan. Now let’s get our gateway in place. The gateway will be the interface between either your standard POTS based PBX or another IP PBX. There are many gateways out there that can do SIP/TLS in a supported fashion with Microsoft.

Now, configure your respective gateway based on the new UM IP gateway configuration – The following will be generated for configuration:

Note here is where Microsoft is giving you the SIP forwarding address. This will assist you in configuring your SIP gateway. Seems easy enough, but depending on the device you use and your unique situation, as well as the general IT principle, nothing is ever as easy as it looks. Fortunately, we can troubleshoot!

Now, let’s not forget we have to set an auto-attendant up. For SIP and E.164, keep in mind you must configure this for the E.164 extension type. See the configuration options below:

Also – If you are using E.164 or telex you will need at least one UM Hunt Group:

Get stuck? Well you can check call logs, and user logs right from the Exchange online console:

Very familiar look and feel, however the architecture of this is key. It’s great to show you what it is capable of doing, but to get it functioning is based on your situation. However, the one thing that doesn’t change regardless of where you are, is that  you must understand the concepts and technologies that power this experience. For many of us, telephony integration into systems is new because we are systems, but there are also some of you out there that decided to learn core infrastructure. With systems and infrastructure knowledge, you begin working toward understanding the Microsoft Lync, and Exchange PBX solutions, and how online ports those into hosted integration.

Hope this was a helpful post, more to come soon!

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Welcome to the Interlink Cloud Blog

All content provided on this blog is for informational purposes only. The owner of this blog makes no representations or warranties regarding the information from our partners or other external sources.