The belief that the service desk is at the heart of effective IT service management is the core of our business. Organizations of all sizes rely on Interlink Cloud Advisors to support their workforce, 24 hours a day, 365 days a year.
The Service Desk is designed to be a flexible solution that can be packaged to meet the needs of your organization. With deep experience in supporting business critical systems, the Interlink service desk team is fully aware of the importance of providing swift, effective support and resolving any issues promptly to avoid downtime and loss of business.
Using industry standards, combined with our experience in established best practices of IT services, we save our customers money and simultaneously improve service levels. We understand that every minute of downtime impacts business productivity. Each step in our service desk process is designed to get end users' issues addressed quickly. Focused on proactive planning, our service desk support teams work to prevent incidents before they happen. We follow ITIL practices, an International standard for support and IT service delivery (www.itil.org), to help our customers move beyond reactive incident management into request, problem, configuration and change management, which drives higher levels of IT performance.